Welcome to the refund policy of ArrangeRusticSupport. Our goal is to ensure your satisfaction with every order placed at arrangerusticsupport.xyz or in our restaurant at 43 Bedford Street, London, WC2E 9HA, United Kingdom. This policy applies to all purchases of food, beverages, and related services from ArrangeRusticSupport, except as otherwise stated below. Last updated: 2025-10-13.
Eligibility for refunds
Refunds are considered under the following conditions:
- The received order differs from what was placed in terms of items, quantity, or size, or the food appears undercooked, spoiled, or unsafe to consume.
- Wrong items were delivered or items are missing from the order, and this discrepancy is reported within 24 hours of delivery or pick‑up.
- A discrepancy arises due to problems with the packaging, such as leakage or contamination, rendering the product unsatisfactory.
- Allergen information is not properly communicated when requested, causing a hazard or significant discomfort for a customer with a documented allergy.
If your concern does not fit these criteria, we will assess on a case‑by‑case basis and may offer alternatives such as credit for future orders or a replacement item when feasible.
Non‑refundable situations
We do not offer refunds for:
- Changes or cancellations made after the order has been prepared or dispatched, including last‑minute requests for substitutions or customization unless previously agreed by our team.
- Personal preferences that are not the result of a reported issue (taste, texture, or ingredients that align with standard menu options).
- Requests for refunds due to delays caused by independent third party delivery services that are outside our control, where the order remains deliverable and within a reasonable time frame.
How to request a refund
To start a refund request, contact our team within 24 hours of delivery or pickup at +44 20 7946 0123 or via arrangerusticsupport.xyz. Please include your order number, the name used for the order, the items involved, and a brief description of the issue. If applicable, attach photos showing the discrepancy or damage. Our customer care team will acknowledge the request within 1 business day and provide next steps.
Evaluation and resolution
Upon receiving a refund request, we will review the information provided. We may ask for additional evidence or request that the items be returned if required. Refunds are issued to the original payment method used for the purchase or as store credit to be used on future orders, at our discretion. Refunds issued in the original currency will be reflected in the customer’s currency according to the payment provider’s terms. Processing time after approval typically takes 5–10 business days, depending on the payment processor. If you choose store credit, you will receive it immediately once approved and issued.
Partial refunds and credits
In some cases, a partial refund or credit may be offered instead of a full refund. This can apply when only part of an order is affected or if the issue is resolved with a replacement item or a discount on a future order. Store credit will have a validity period of 12 months from the date of issue, and cannot be exchanged for cash where prohibited by law.
Damaged, spoiled, or missing items
If you receive damaged, spoiled, or missing items, please report the issue immediately. We may request the product packaging, temperature information, or other details to verify the condition at delivery. In most cases, a replacement item or refund will be issued if verification is successful and the issue falls within our quality standards.
Delivery issues
For delivery, our policy covers issues that occur during delivery by our team or approved partners. If the delivery experience was unsatisfactory due to mishandling, lateness beyond a reasonable window without notice, or incorrect items, we will address the concern with urgency and propose a remedy such as a replacement, discount, or refund as appropriate.
Non‑alcoholic beverages and pizza policies
We take care to provide accurate menu details. In cases where beverages are included, we ensure that options like non‑alcoholic beverages and soft drinks are clearly listed. If there is any deviation from the order related to beverages, we will correct it through a replacement or refund as described above. For beverages, we do not replace or refund for changes due to personal preference if the item was accurately described and delivered as ordered.
Contact information and data privacy
For questions about this refund policy, you can reach us at +44 20 7946 0123 or visit our site at arrangerusticsupport.xyz. We process personal data in accordance with our privacy policy and applicable laws. All refunds are processed securely and in compliance with payment provider rules. We reserve the right to modify this policy at any time without prior notice; any changes will be posted on our site.
Additional notes
We appreciate your business and value your feedback. If you have suggestions on how we can improve our service beyond refunds, please share them with our team. This policy is designed to be clear and fair to both customers and ArrangeRusticSupport while maintaining high standards in food safety and customer care.
Thank you for choosing ArrangeRusticSupport. We hope to serve you again soon at 43 Bedford Street, London, WC2E 9HA, United Kingdom.